Q&A Categories: Website Maintenance & Support
What is the difference between website maintenance and website development?
Website development involves building new functionality, redesigning pages, or creating new features. Website maintenance focuses...
What questions should I ask a website maintenance provider?
Key questions include: What exactly is included in the plan and what costs extra? How...
How do I know if my website has been hacked?
Signs of a hacked website include unexpected content changes, new admin users you did not...
What is a website audit and how does it differ from ongoing maintenance?
A website audit is a comprehensive one-time review of a site's technical health, performance, security,...
Should I pay for website support on a retainer or per incident?
For most businesses with an active website, a monthly retainer that covers routine maintenance tasks...
What is the difference between a website crash and a WordPress hack?
A website crash typically involves the site going offline due to server issues, a failed...
Can website maintenance help improve my site’s loading speed?
Yes. Regular database optimisation, clearing of cache and redundant data, image compression, removal of unused...
What response time should I expect from a website support provider?
Response time expectations vary by plan tier. Emergency support for a site that is completely...
What is a website security audit and should it be part of maintenance?
A website security audit is a systematic review of a site's security posture — checking...
Do I need a maintenance plan if my website is built on a managed platform?
Platforms such as Shopify and Squarespace handle core software updates at the platform level, reducing...
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